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SCCM Admin

We establish a better workplace for every individual and help succeed in their career development. We respect and value each individual with ISSQUARED family for the unique contributions and work they accomplish.

  • Position
  • CCM Admin
  • Experience
  • 6 + years
  • Location
  • India
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Educational Qualifications:

  • M.S preferred, B.A. or B.S. in computer science, information technology, or related discipline, Industry relevant network and/or network security certifications

Skills Required:

  • Advanced knowledge and experience with full suite of Microsoft operating systems, services and applications, including O365 and InTune / Autopilot
  • Advanced knowledge and experience with SCCM and MS Endpoint Configuration Manager
  • Advanced knowledge and experience with cloud based applications
  • Advanced knowledge and experience with DNS, DHCP, Active Directory, Group Policies, and OU hierarchies
  • Knowledge and experience with anti-virus software and client VPNs
  • Knowledge and understanding of hypervisors and virtual machines
  • Knowledge and understanding of network routing at LAN/WAN level
  • Knowledge and understanding of routers, switches and firewalls

Primary Job Responsibilities:

  • Ability to design and architect complete solutions matching customer needs and requirements
  • Provide ongoing support on the resolution of customer issues
  • Perform manufacturer recommended updates and maintenance of the systems supported
  • Perform remote or onsite installation, repair and changes of systems supported
  • May be responsible for designing a contingency or data disaster recovery plan.
  • Document each customer interaction using the ticket management system
  • Provide timely and effective resolution to support requests based on internal and external service level agreements; meeting SLA requirements based on measurable metrics
  • Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution
  • Partner with team to create and update technical documentation
  • Identify and propose methods to proactively handle service and support issues
  • Participate in off hours and on call support as directed by management
  • Participate in after-hours scheduled cutovers and upgrades as needed
  • Protects operations by keeping information confidential.
  • Provides information by collecting, analyzing, and summarizing service issues.
  • Accomplishes engineering and organization mission by completing related results as needed.

Contact Info:

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